Customer Reviews are big news!

Genius Customer Voice

 With just a couple clicks, you can reach your customers via email or text, and collect reviews on the sites that are most important to your business. Easily gather new reviews from delighted customers and ensure that negative reviews stay private

Business Genius Pro’s CUSTOMER VOICE is a powerful listening tool that enables you to engage with your customers and deliver exceptional customer service. Plus, We give your business the ability to manage negative feedback in a timely manner so you can address the situation before it goes live and harms your reputation.

With BG Pro’s Customer Voice, you can choose which sites to ask for reviews on. This way you can target your most important customers, and look great on the platforms most essential to your business.

GENIUS REPUTATION MANAGEMENT

The smartest tool to manage online reviews

Power your online reputation

Reputation Management allows you to take control of your online presence, allowing you to correct your business listings, monitor and manage reviews, observe what competitors are doing, and much more.

Monitor Reviews

Receive an alert the moment a review is submitted on all of the most popular review sites, including Facebook, Google+, as well as a ton of sites that are relevant to your specific industry (e.g., TripAdvisor, RateMD, Cars.com, etc.).

Automated reports and alerts

Executive reports break down how your business is faring in online conversations and helps you understand what to do.

Competitor Insights

Monitor what your competition is doing online and build strategies to gain more customers in your area

Hear what’s being said all over the web

Monitor when your business is mentioned in a variety of sources, including news sites, blogs and social networks.

You vs. the competition.  Examine how your business performs against the competition on search engines, in regards to review ratings, total reviews, and perform social comparisons.

Keyword cloud

Explore the top positive and negative keywords associated with reviews for your business.

Plus much more

What our clients say about us

Never worry about poor reviews and listings again

 

Let us run it all for you

Boost Your Business
with us!

FAQs

Most frequent questions and answers

Consumers often search online for a local business with recent reviews and an average review rating of at least four stars. If a business doesn’t fall into that category, there’s a good chance they’re losing potential customers to competitors. To avoid losing sales, it’s important to continuously generate positive reviews while managing the negative ones.

  • Bulk upload customers
  • Unlimited email review request capabilities
  • Bulk send emails
  • Send SMS review requests, available through add-ons
  • Bulk send SMS
  • Up to 40 saved templates
  • Review generation widget to easily install on your website.

It’s clear that customers are sharing their opinions online. Seventy-two percent of consumers say they trust online reviews as much as personal referrals, so whether it’s a testimonial, a detailed article on someone’s blog, or an off hand comment on Twitter, people are now chatting 24/7—and local business owners need to be paying attention.

Unfortunately, outright removal of damaging material is extremely hard to achieve. Google and other main sites make it clear that material may only be removed if it is untruthful, explicit, paid for or maliciously created by a competitor or former employee. Some key exceptions apply.

In a nutshell, if a customer had a negative experience with your business and writes a truthful review about this experience, it cannot be taken down on google.

BG Pro takes a very proactive approach with reviews ensuring you are gathering the good reviews regularly and displaying them. We can manage appropriate responses to negative reviews, thus containing and dealing with them head on in a positive way. Every negative review can be opportunity to turn the customer around and demonstrate you are listening and engaged.

Highly ranked positive material can also help to push negative results down the search page, further protecting your position. Let us show you how.

For local businesses, having a steady stream of recent reviews is crucial. 73% of consumers say reviews written more than 3 months ago aren’t relevant anymore. Customers want to see reviews that relate to the business as it is today.

The reputation of a business is both what they say about themselves and what others say about them. Managing reputation is nothing new; what’s new is how the internet and social media have changed the way businesses are being defined and how fast their reputations spread.

It really depends on a number of factors. Most notably the clients and industry reaction to the reviews as well as the nature of the bad review..  Taking action with BG Pro straight away will help repair the past and importantly build a strategy to manage and boost your reputation as quickly as possible.

Contact Us

  • Call 1300 785 850
  • Melbourne CBD 3000 | Australia
  • Info@businessgeniuspro.com


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